Medical, Diagnostic & Service Disclaimer

The information, consultations, and services provided by New Life Drug House – Super Speciality Clinic, Pharmacy & Diagnostics, Kharagpur (“the Clinic”) are intended solely for general healthcare support and facilitation. They do not constitute a substitute for independent medical advice, diagnosis, or treatment from a qualified healthcare provider.

By accessing our services, you acknowledge and agree to the terms outlined in this Disclaimer.

1. Medical Responsibility & Professional Judgment

• All medical consultations are conducted by independent, qualified, and registered medical practitioners practicing under applicable laws.
• The role of the Clinic is limited to facilitating consultation and coordination services.
• All diagnoses, prescriptions, and treatment decisions are based on the professional judgment of the consulting doctor.
• The Clinic does not influence or control medical opinions and shall not be held responsible for clinical outcomes, treatment effectiveness, or patient-specific results.

2. No Guarantee of Medical Outcomes

• Healthcare outcomes vary from patient to patient based on medical condition, history, and response to treatment.
• The Clinic does not guarantee:
  • Cure or recovery
  • Accuracy of diagnosis in all cases
  • Effectiveness of prescribed treatment

Patients are advised to seek second opinions where necessary and follow medical advice responsibly.

3. Diagnostic Services Disclaimer

• Diagnostic services are facilitated through third-party accredited laboratories, including Lupin Diagnostics.
• While high standards of quality and accuracy are maintained, the Clinic does not:
  • Independently verify every report
  • Guarantee error-free or delay-free results
• Reports provided are:
  • Indicative in nature
  • Required to be interpreted only by a qualified medical practitioner

The Clinic shall not be liable for decisions taken solely based on diagnostic reports without professional consultation.

4. Pharmacy Services Disclaimer

• Medicines are dispensed strictly in compliance with:
  • Valid prescriptions
  • Applicable pharmaceutical laws and regulations
• Any substitution of medicines (generic/alternative) is done:
  • Only when appropriate
  • With patient awareness and consent
• Patients are responsible for:
  • Verifying medicines before leaving the pharmacy
  • Following dosage and usage instructions carefully

The Clinic is not liable for:

• Adverse drug reactions
• Improper usage or self-medication
• Non-adherence to prescribed treatment

5. Digital Communication & Information Disclaimer

• Information shared via:
  • Website
  • WhatsApp
  • SMS or other digital channels

is intended for informational and convenience purposes only.

• Such information should not be considered:
  • A confirmed diagnosis
  • A replacement for in-person consultation

The Clinic is not responsible for:

• Misinterpretation of shared content
• Decisions taken based on incomplete or informal communication

6. Limitation of Liability

To the fullest extent permitted by applicable law, New Life Drug House shall not be held liable for:

• Delays in consultation due to patient load or doctor availability
• Cancellation or rescheduling of appointments
• Errors or delays from third-party service providers (diagnostics, payment systems)
• Any direct, indirect, incidental, or consequential damages arising from:
  • Medical treatment outcomes
  • Diagnostic interpretations
  • Use or misuse of medicines

7. Third-Party Services

• The Clinic collaborates with third-party providers such as:
  • Diagnostic laboratories (e.g., Lupin Diagnostics)
  • Payment gateways
• While reasonable care is taken in selecting partners:
  • The Clinic does not control its independent operations
  • Users are subject to their respective policies and limitations

8. Emergency Disclaimer

• New Life Drug House is not an emergency or critical care facility.
• In case of:
  • Medical emergencies
  • Severe symptoms
  • Life-threatening conditions

Patients must immediately visit the nearest hospital or emergency care center.

The Clinic shall not be responsible for any delay in emergency response or treatment.

9. User Acknowledgement

By using our services, you confirm that:

• You understand the limitations of healthcare services provided
• You will seek professional medical advice where required
• You accept that all services are provided on a best-effort basis

10. Governing Law & Jurisdiction

This Disclaimer shall be governed by the laws of India, with jurisdiction in:

👉 Kharagpur / Paschim Medinipur, West Bengal