Privacy Policy

New Life Drug House respects your privacy and is committed to protecting your personal and medical information. Any details shared during appointments, consultations, or through our website are kept confidential and used only for providing healthcare services.

We do not share your information with third parties except as required for medical, legal, or operational purposes. By using our services, you consent to the collection and use of your information in accordance with this policy.

new life drug house-Privacy & policy page

Privacy Policy

New Life Drug House – Super Speciality Clinic, Pharmacy & Diagnostics, Kharagpur, is committed to protecting the privacy, confidentiality, and security of patient and user information.

This Privacy Policy explains how we collect, use, store, process, and protect your personal and medical data when you access our services, website, or communication channels.

  1. INFORMATION WE COLLECT

We may collect and process the following categories of information:

  1. Personal Information
  • Full name
  • Mobile number
  • Email address
  • Age, gender, and demographic details
  1. Medical Information
  • Medical history and symptoms
  • Consultation records
  • Prescriptions issued by doctors
  • Diagnostic reports (including pathology results via Lupin Diagnostics)
  1. Transactional Information
  • Appointment booking details
  • Payment confirmations (non-sensitive)
  • Billing and invoice records
  1. Technical Information
  • IP address
  • Browser type and device details
  • Website usage data through cookies
  1. PURPOSE OF DATA COLLECTION

Your information is collected strictly for healthcare and operational purposes, including:

  • Scheduling and managing appointments
  • Providing medical consultation and treatment support
  • Facilitating diagnostic testing and report delivery
  • Processing pharmacy prescriptions and billing
  • Sending appointment reminders and service updates
  • Improving service quality and patient experience
  1. DATA SHARING AND DISCLOSURE

We maintain strict confidentiality of your information. However, data may be shared with:

  1. Medical Professionals
  • Consulting doctors for diagnosis and treatment
  1. Diagnostic Partners
  • Authorized laboratories, such as Lupin Diagnostics, for test processing
  1. Internal Operations
  • Pharmacy team for prescription fulfilment
  • Administrative staff for appointment coordination
  1. Legal & Regulatory Authorities
  • When required by law or government authorities

👉 We do not sell, rent, or trade your personal or medical information to any third party.

  1. DATA STORAGE & SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your data, including:

  • Secure record-keeping systems
  • Restricted access to authorized personnel only
  • Controlled digital sharing of reports

However, while we strive to protect your data, no system can be completely secure. By using our services, you acknowledge this inherent risk.

  1. DIGITAL COMMUNICATION & CONSENT

By using our services, you consent to receive communications via:

  • Phone calls
  • SMS
  • WhatsApp
  • Email –care@newlifedrughouse.com

These communications may include:

  • Appointment confirmations
  • Test reports
  • Health updates
  • Service-related notifications

You may opt out of non-essential communication at any time.

  1. COOKIES & WEBSITE USAGE

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze traffic and usage patterns
  • Improve website performance

You may control cookie settings through your browser.

  1. DATA RETENTION

We retain your information only for as long as necessary:

  • For medical and legal record purposes
  • For continuity of care
  • As required under applicable laws

After this period, data may be securely deleted or anonymized.

  1. PATIENT RIGHTS & RESPONSIBILITIES

Your Rights

  • To provide accurate and updated information
  • To request the correction of incorrect data
  • To inquire about how your data is used

Your Responsibility

  • Ensure the correctness of the submitted details
  • Maintain confidentiality of shared reports and communication
  1. THIRD-PARTY SERVICES DISCLAIMER

Our services may involve third-party partners (e.g., Lupin Diagnostics). While we ensure reasonable due diligence:

  • We are not responsible for their independent privacy practices
  • Users are advised to review their policies separately
  1. LIMITATION OF LIABILITY

New Life Drug House shall not be held liable for:

  • Unauthorized access beyond reasonable control
  • Data loss due to technical failures or force majeure events
  • Misuse of information shared by the user
  1. POLICY UPDATES

We reserve the right to update or modify this Privacy Policy at any time.

  • Updated versions will be published on the website
  • Continued use of services implies acceptance of the revised policy
  1. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India, specifically applicable in:

👉 State of West Bengal

Any disputes shall be subject to the jurisdiction of the courts in:

👉 Kharagpur / Paschim Medinipur